VOIP TERMS OF SERVICE

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. 

1. ACCEPTANCE OF TERMS: LRS TEC SERVICES thanks you for choosing its telecommunications service (the “Service”). By using this Service, you are agreeing to the following Terms of Service (“TOS”), whether or not you are a registered customer of LRS TEC SERVICES. The TOS may be updated from time to time without notice to you. However, you can always find the latest TOS at https://lrstecservices.com/terms-of-service and should check regularly for updates and changes.

In addition, when using the Service, you shall be subject to any posted policies, guidelines or rules applicable thereto. All such policies, guidelines and rules are hereby incorporated by reference into the TOS. You further agree that, except as otherwise expressly provided in this TOS, there shall be no third-party beneficiaries to this agreement.

IF YOU DO NOT AGREE TO THE CURRENT TERMS AND CONDITIONS, PLEASE DO NOT USE THIS SERVICE, SINCE YOUR USE OF IT CONSTITUTES ACCEPTANCE OF ALL OF THE MOST CURRENT TERMS AND CONDITIONS FOR ITS USE.

 

2. TERM: This Services Agreement shall be effective on the “Effective Date”, and the term of the Agreement shall commence upon the “Effective Date” and shall continue for a period of the “Term”. If numbers are being ported to service, the Effective Date is the port date. The Term shall automatically renew for another Term of equal length, unless either party gives the other party written notice of its intent not to renew at least 30 days before the end of the then current Term. If notice of non-renewal is not received timely, then the Term will automatically renew.

 

3. SERVICE: LRS TEC SERVICES LLC provides support to customers for problems including (but not limited to), phone hardware, voicemail, call quality, etc. We are available via phone or e-mail. Please note we are in the Eastern time zone.

If equipment is provided by LRS TEC SERVICES LLC, we will provide installation and support for that equipment. If equipment is not purchased outright by the customer, then it is rented equipment and will be returned or taken back when service is terminated. We will replace phone equipment such as handset cords, handsets, etc. Please notify us immediately of any damaged, stolen or lost equipment.

 

4. BILLING AND PAYMENT: The fees for Service are as stated in the Contract. Customer shall be responsible for payment of any applicable local, state, or federal taxes, fees, and government-imposed charges or surcharges, which may include Universal Service Fund, E911 Fee and Regulatory Recovery Fee. Unless otherwise specified, Services are provided, and invoices are issued on a monthly basis on the first (1st) of every month for actual usage of Service. In the case of a partial month’s service, the initial invoice shall include any pro-rated charges for the prior month. Any set-up, installation or equipment charges shall be billed the first month following such set-up, installation or delivery of equipment, unless otherwise agreed upon. Payment is due no later than the last day of the month. Customer is responsible for paying the entire amount billed on the invoice. If Customer does not pay within the month, service is subject to be suspended. LRS TEC SERVICES LLC may revise the rates for Service from time-to-time without prior notice, to reflect changes in regulatory-imposed fees, the cost to provide service, service charges and tariffs, or otherwise.

 

5. E911 Disclosure: Any Emergency Calls placed through LRS TEC SERVICES LLC route to the designated local emergency dispatch center based upon the physical service address you provided during the initial setup of your account. If you move your phone (and any other phone equipment) to a new location, you must immediately update your registered location by contacting us. Failure to do this means emergency services will not be dispatched to the new location and will instead be dispatched to your previous address. E911 services may not function if there is a power outage, any internet service disruption, etc. A power failure may require your devices to be rebooted or reconfigured before services can be restored to emergency contacts. By activating or using this service, you acknowledge that you have read, understand, and accept these E911 limitations.

 

6. Prohibited Use: You are not permitted to use our VOIP services in a way that we determine:

a. misuses our VOIP service, including sending spam, automated robocalls and/or any unwanted, abusive/harassing messages or other intrusive communications;

b. resells our VOIP service or otherwise charges others to use our VOIP service, whether alone or as part of any other good/service;

c. modifies, alters or tampers in any way with our software or devices

d. causes harm or negatively affects us, the network, the business or any other person

If you are found to be violating this section or any other of our Terms, we reserve the right to suspend or terminate your VOIP services effective immediately.

7. Liability: You acknowledge that LRS TEC SERVICES LLC, including its employees and affiliates, is not liable for any incidental, indirect, special, punitive, exemplary, or consequential damages which includes but is not limited to: 

a. loss of business opportunity

b. loss of any data, voicemail messages, call records 

c. loss of revenue, income or profits

d. any services interruptions caused by underlying carriers, internet outages, power outages

e. unauthorized use of our services